Outdoor Adventures Grand Haven Resort

1st time camping here and we had 3 lots, all family and friends. There was supposed to be Wi-Fi but didn't, they kept harassing us about cars and people. We did not go beyond their guidelines at all but kept trying to tell us we had to move tents( made no sense), but we did. Our power kept flickering and going dim. We didn't dare playing games past 7 because they would probably have something to say. We have been here a total of 23hrs and they came at least 10 times.. no joke. We had adults and kids and they would just nit pick about everything the kids would do. Pool was supposed to be heated as well but was broke. We made the best of it tho. I won't be coming back.

Zero Upkeep. Last year we camped at a lot on Memorial Day weekend. The water spigot was broke on our site. We then went in September and walked by that same lot and the spigot was still broken.

Last year on Memorial Day weekend the concrete pads in the lots had about 1" of sand, pine needles and basic debris. The Sunday before Memorial Day they finally filled the pool. You would think that the owners would at least try to do basic upkeep on one of the busier weekends of the year and the kick off of camping season. On various lots there was grass that was 12" high.

This year over Memorial Day it stormed a lot. The grade of this campground is awful. There are whole lots that are covered in water. I don't think this park owns a string trimmer because there are weeds growing along every pole and tree. Whatever the "Maintenance Fees" that we pay go for, it's obviously not going into upkeep on this park.

Thankfully we were only scammed into getting a 2 year membership. We are thankful we didn't sign up for a 5 year or lifetime membership. This place is a scam

This review is for the Outdoor Adventures company as a whole. Not the Grand Haven location. This is in regards to the people on the phone in the background who are supposed to help you utilize your membership, and because of the people in the background on the phone, this company will go out of business.

As a business owner myself, I am in shock that what seems to be such a large family operated company, has such horrible customer service. The sarcasm alone is shocking, and then you remember how much you paid to buy in to this company, and you are shocked again at the treatment. Immediately rude. No regards for why I am trying to process my phone call with them. Not at all the family business I was told they were. Please avoid customer service at all cost! Do not buy in to their "we care. We treat you better." It's not true. They care about and only want your money. So disheartening. They sell you on the great personal customer service you will get if you pay in. No such luck. What they offer in facilities is not worth the money, for the way you are treated after you are "one of them" You can stay anywhere for the same price, and not have to pay an arm & a leg for a membership. At least then you are aware that those people don't care, and you haven't tried to buy in to some sort of "family type" business. Totally heart breaking. What a waste of my families time & money & energy.

Please do not buy a membership here. I feel ripped off and taken advantage of. They told me by buying a membership I would be treated better than the people who have no idea who I am at the state parks. Nope, no such luck. So rude. I'm shocked.

I am staying for a week at the Grand Haven outdoor adventure. I have read reviews and hoping I don't feel the same as the reviews I've read. Im concerned! Will let you know.