Kuerth's Disposal

I had circled all the recycle weeks on my calendar and that schedule was working well, until my recycling wasn't getting picked up. I thought the schedule must have changed, so I checked the website. The residential calendar for recycling is coded by week green and blue. I looked everywhere to figure out which 'color' my location was. I found a service map that had locations in green, blue and a small red area. It was the only place I could identify a color coding system, so I adapted. Recycling still didn't get picked up. Called and was told it was the wrong week and to put it out next week. Went to Kuerth's to get clarification and to leave some boxes that I was not dragging back up my driveway. I was told that no one else has a problem reading the schedule. (Came home to look again and still can't figure out how I should know if I'm blue or green.) Then, was told that they would call the cops on me if I left my boxes for recycling, a service for which I am paying and am not receiving. The staff was very rude.

Our experience has been that they address concerns in a very timely matter, great service. Small family owned business beats corporate rip offs every time !

There customer service is, well...garbage. Unfortunately for the consumer but fortunately for them, the competition is almost non existent. If someone opened a service that really understood what they were doing, they would be out of business within a few months.

Customer service is great! Very responsive. If an issue arises - they handle it right away. Pick up is prompt - very pleased.