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Pet Boarding
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“We are adopting a cat today and without a doubt, we will be using Haven Animal Hospital as our vet.” in 2 reviews
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19 reviews
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- Nicole J.Chicago, IL010Jan 10, 2023
Don't bother bringing your animal to this place unless you want to be exploited for cash. They prescribed my cat a lifelong medication, which they said was completely safe for her to take for the remainder of her years, then refused to refill it after six months because they hadn't seen her in six whole months (she has no reason to go in and was already scheduled for the end of February) because they "wanted to make sure it was still appropriate."
They know it's still appropriate--they prescribed it as a chronic, ongoing, lifelong medication--but won't honor the prescription unless I pay them for an appointment on the dot, every six months--whether she actually needs to visit or not. I have never in my life been to a vet that refuses its patients medications unless you pay a six-month fee.
They also tried to upcharge my other cat for a $3,000 oral surgery (on a 17-year-old cat) during a regular checkup that his old vet never thought necessary (nor does his new vet). Do not go here unless you like throwing away money on doctors that care more about increasing their charges than their patients. Disgusting.Helpful 1Thanks 0Love this 0Oh no 0 - Tom A.Grand Rapids, MI1234Sep 15, 2022
Friendly, efficient, practical advice and care. I appreciate that they are careful about excess testing and costs. They love our dog.
Helpful 0Thanks 0Love this 0Oh no 0 - Jul 8, 2020
My pup was due for his annual vet visit and vaccinations while spending several months in Grand Haven, so I made an appointment at Haven Animal Hospital to make sure he was in tip top shape.
Super friendly staff helped me book my appointment and gave me instructions on how to send his current medical records to them, all of which I did ahead of our appointment. When I arrived, during the COVID pandemic, they were asking people to call when they arrived and they would come out, check you in, and take your pet inside for their check-up. This seemed to work really well. I arrived and called, and Caleb came right out and made sure paperwork was all filled out. He took my little guy inside and within 5-10 minutes the vet was calling me with an update.
Everything was super efficient and everyone was super nice. I received a follow-up email and I think I even got a phone call checking to make sure he was doing okay. SUPER HAPPY with the service, care and affordability.Helpful 1Thanks 0Love this 3Oh no 0 - Bob W.Grand Haven, MI03Aug 17, 2021
I was a client at Haven Animal Hospital for nearly twenty years. For most of that time, I was thrilled with the care my pets received and the way that I was treated. I've had two animals I unfortunately had to have put to sleep at Animal Haven. The process was always professional, in large measure due to the past owner/veterinarian (recently retired). She was a great gal. Her kindness and respect permeated the office space, from lobby to appointment rooms, the place just felt good.
It doesn't feel that way anymore. I'm leaving and taking my critters with me.
Recently I've found the staff to be rude. As a long time customer you'd expect that I would be treated with respect. You'd assume office personnel would listen to my needs, and do their very best to make sure that I was a satisfied customer. I don't feel satisfied. The professional care is still good; but the face of the place is not. When ownership changed something comfortable about the Hospital went with it.Helpful 1Thanks 0Love this 0Oh no 0 - Tammy S.Grand Haven, MI08Aug 11, 2020
Cruel and inhumane to my dog. I am not allowed into the vets office due to covid and my dog is only a 6 month old puppy. They claimed they tried to give my dog shots and a blood draw and he tried to nip at the vet. So instead of going out the get me in the car, they slapped a muzzle on him instead of trying to take a break And try other methods to calming him down.
My dog had never bitten anyone. He has three kids at home he plays with everyday and we take him to a campground with tons of people and dogs. He's never hurt anyone; so, it was surprising to hear he would have nip at anyone. I wished they would have Come out to tell me instead of just doing that first. I did contact Gemma, the Hospital manager, whom stated they have to do what they have to do in order to get things done. It appeared to me after the conversation that they just want to make money and that is there top priority, not the mental health and well-being of my puppy. If my dog was scared because I am not there, putting a muzzle on him will further make him worry and hate the vet more because they were so hasty with him.
They told me on my phone their staff safety means the most to them. I guess my dog's well-being is not their priority. So, I am going to another office who will respect my pet and myself.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Emma S.
Aug 17, 2020
Hi Tammy, we were so saddened to read your review. We pride ourselves in taking the best care of the pets in our custody and would never do anything to make your pet uncomfortable. We understand how difficult the ongoing pandemic is making veterinary care. We LOVE being able to include you in every step of your pet's visit but for the health and safety of your family as well as our staff, we find it is the most responsible decision to have pet parents wait in their car while their pets come inside with us. As veterinary staff, we understand that coming to the vet isn't typically pleasant for animals. For this reason, we often see pets when they are in their most anxious state so when your pet tries to bite us, we understand that it is typically well out of character for them. We have to prioritize our staff's safety in order to do our jobs. In NO way does that mean that we prioritize your pet's health, safety and wellbeing to any lesser degree. In fact, it is quite the opposite as we want your pet to receive the best veterinary care regardless of their behavior. We take precautions to limit these dangers by using tools such as muzzles but we only use these as a last resort. We always reach for specialized pheromone diffusers or treats to calm pets at their visits. Roo is very special to us. We have watched him grow up these past months and have enjoyed all the photographs of him that you have shared with us. Our staff would never do anything that we feel would hurt or disrespect your integrity or that of Roo. We are sorry to hear that you will be leaving our practice but we wish you and your puppy lots of love.
- Kory M.Norcross, GA114Apr 3, 2021
Outstanding! Highly recommend. Every experience has been top notch. The staff and docs are so caring. Thrilled we have an excellent local vet!!!
Helpful 0Thanks 0Love this 0Oh no 0 - Tim M.West Olive, MI0232Jun 25, 2020
These folks are just great. Cost effective, very friendly, accommodating and thorough. I'm in the area for the summers and they've been just great helping my pup get stable.
Helpful 0Thanks 0Love this 0Oh no 0 - Scott R.Grand Haven, MI03Oct 8, 2020
They are mega caring and take great responsibility in the car of my pets. I greatly appreciate their friendly reminders of my pets vaccine and well care needs. They are very interested in maintaining a high quality of life for my pets. Woo-hoo is absolutely appropriate. Go see them!!
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Emma S.
Oct 13, 2020
Hi Scott, thank you so very much for your kind review. We take pride in keeping you updated on what your pets need and how we can help with that. Your pet's quality-of-life is our TOP priority and it always will be. We look forward to seeing you soon!
- Heather H.Savage, MN1171Jul 24, 2017
Can't say enough about the staff here. Everyone is super friendly and great with my small herd of dogs. I have also utilized their boarding services and receives text messages daily along with pics to keep me updated on how they were doing. So glad I found them for my babies care while I'm in Michigan
Helpful 0Thanks 0Love this 0Oh no 0 - Sheri B.De Motte, IN03Aug 11, 2018Updated review
I cannot say enough good about this place! I was on vacation in Grand Haven a few weeks ago when one of my Boston terriers took a turn for the worst. His tumor grew suddenly and he would not eat or jump up on my bed. It was time to let him go. Being out of town and late in the day, I had to call and find a vet to help me. I called Haven Animal hospital and although they were busy, they told me to bring him in and they would help me out. The staff was so nice and told me to take my time saying good bye when we were finished. 2 weeks later I received a sympathy card in the mail and everyone there had written little messages. I'm from out of town and will probably never need their services again, but that didn't matter, they treated me like family.
Helpful 0Thanks 0Love this 0Oh no 0Jul 31, 2018Previous reviewI cannot say enough good about this clinic and their compassionate staff. While on vacation from NW Indiana, my dog stopped eating and could not jump up on or bed due to a mast cell tumor that grew quickly. We thought we had more time, but it was time to let him go. Upon calling this clinic and explaining my situation, the told me to come on in and they would make room in their evening schedule to help me. The vet techs were so awesome, putting me at ease, explaining what would happen, and loving on my sick dog. They allowed me to stay as long as I needed to say a good bye and all of them told me how sorry they were for my loss. I will never forget how they treated my Buddy and made this difficult time a tiny it easier.