Preferred Ford

Worst service experience ever. Had to take car back several times before they accurately diagnosed problem, then waited over a month for parts and additional service. Nobody would return phone calls and/or provide accurate updates.

My daughter bought a car from there recently. 5 minutes after she drive off the engine light came on, and started smelling so burning. she instantly called them, they told her they would "get back with her". Finally couple days later they called her back to look at it a week later. They basically said too bad. I am positive they knew of the problem, they are "big" snakes! .

This place has led to one of the WORST situations due to their poor vehicle inspections and selling us a lemon. My boyfriend purchased a car from them after we got in an accident.
We barely had it for 2 weeks before it has dangerous electrical problems such as Turing off while driving. Took it in to get fixed, this took well over 3 months and when we drove the car for one day it did the exact same thing.
This entire experience has been a complete nightmare of lost sleep and may cost us our jobs at our place of employment due to them giving us a garbage vehicle. We had to spend a month on rentals before they gave us a car to drive around. Now we're back jn the same situation and just told to wait as they don't have the ability to do it again yet.
Avoid this place at all costs the staff may be nice but the amount of hardship they will inflict if they give you a lemon isn't worth it.

Horrible service experience. Took F150 in for electrical issue. They didn't exactly find the true problem, hacked apart the wiring harness and attempted to 'repair' things that weren't part of the problem, while never fixing the original culprit. Ordered a $213 connector that wasn't needed. I ended up fixing the now-apparent issue and re-doing what they tore apart. I returned the unopened part that wasn't even needed, and instead of giving me full credit...they charged me a restocking fee on the part. It was the last straw. I will never set foot in this dealership for any reason, ever.

I can't imagine anyone doing business with these morons. They started emailing me about a car last month. I asked them to take me off their list as I am not "Kerri", do not live in Michigan and do not drive Fords. Nope, emails kept coming - which they obviously don't bother to read. If you're going to emarket at least include a proper "opt out" If this is their pre-sales process I can't even imagine what their customer service is like!

We had our first service here this morning. It could not of been better. The whole process was quick, professional and with a smile. We used their chauffeur service for an appointment that we had down the street. Our driver dropped us off at our destination and even came back for pickup. Yeah we are fans for their mechanical services and I recommend giving them a try.

We bought a used car from Preferred Ford in Grand Haven Michigan and paid cash. They bought the car at an auction. We paid them but they said the title would be in in a couple of days. 3 days later we went in to sign the title. It's been 5 weeks and just found out they had the wrong title at signing, and we would have to wait until the auction house sent them a new title, then we'd have to wait for them to send in the title to the Michigan Secretary of State. We had to go to the Secretary of State office to find out that they hadn't even sent in the title application.They wouldn't give us a time frame as to when we could expect the actual title. STAY AWAY FROM THIS DEALERSHIP

I had to do emergency repairs to a Ford E450/ RV that the brakes calipers seized up. Without an appointment, Josh in the service department got the vehicle seen by a service tech. They quickly identified the problem, secured the parts and fixed both sides. The service and kindness i received was exceptional, and I would highly recommend this business. My sincere gratitude to this entire service team.

Dropped my truck off Friday (10/1) at 8AM to have a bedliner installed. At 230 that afternoon received a call from the service department stating that they had ordered the wrong part. When asked what they were going to do to fix the issue, I got a "We'll order the part and it should be in sometime next week." Was told that I would receive a phone call that night with an update. No call.
Called back in just before 5, no update and was told I would receive a call Saturday or at the latest first thing Monday.
No call.
Called in again just before 5 today, was put on hold and eventually asked to speak to a manager.
I had rented a car to get through the weekend, and now am out $355 for a vehicle I rented while my truck sat in the dealer lot not getting the work that was scheduled to be done.
I've leased my last 2 vehicles from this dealership. They will no longer be receiving my business.

I leased my 2015 Ford F-150 from a dealership in Maine, but I moved to Michigan in 2016. When it came time to return the vehicle I wasn't about to drive it back to Maine. We decided to bring the vehicle to Preferred because we absolutely didn't want to take it to Great Lakes Ford.

We worked with Josh and Mike. The return was not terribly quick, however it was very easy. We had purchased the extended wear and took good care of the vehicle while we had it. It was under miles and meticulously maintained while we had it.

I knew I wasn't going to go with another lease for now, so this was simply a return. That being said, because of this experience, if we were to lease or purchase another Ford we would go to Preferred.