Preferred Chevrolet Buick GMC

I had a terrible first impression of the service center. To start, I had a transmission problem early in the morning one day and my newer (2020) vehicle would not go in to gear. I received an email from OnStar about servicing my vehicle for a transmission issue within 1 day. I called Preferred as soon as they opened and scheduled an appointment to drop off my vehicle for them to look at the same day (So far, so good).

I bring my vehicle in that afternoon and they say they'll call me and let me know the status. Well, I waited for 3 or 4 hours (Because now it's getting late) before reaching out to the person that texted me (He said I could call or text anytime I had a question) and they don't get back to me. So I call the service center general phone number and they don't even have a record that I brought my vehicle in (This is at least 4 hours later) and tell me they'll call me back. When they call me back they talk about my "2003" vehicle. I tell them I have a 2020. They say "Oh, well we want to keep it overnight and try it out in the morning."

So, here I am in the evening with them telling me at the last minute that they're keeping my vehicle overnight because they want to test it in the morning. They didn't even have a record of me checking it in and now they're probably lying to me because they didn't even know my vehicle was there. I have to try and figure out transportation for work the next day at the last minute.

Now, they tell me they'll call me in the morning with an update. The next day, they never called in the morning and I had to call them after 2pm. They said they'd call me back. I wait again and then they text me to tell me there isn't anything wrong with my truck and that "Sometimes it shifts harder in the cold." I tell them that I even received an email from OnStar about a transmission issue and then the guy tell me, "Oh, it should be fine."

Meanwhile, I have been reading on these Chevy forums about how bad the transmissions are on these vehicles (Silverados) and apparently, according to them, mine is fine (Even though it wouldn't go into gear and is only a year old). Well, due to the lack of communication with this company, I will be taking my business elsewhere in the future. I would have liked to keep it local, but the poor service is going to keep me away. Maybe they're usually good, but my first impression was terrible.

I am not sure why service industries are getting so poor in dealing with people, but Preferred is definitely not the only place. It's really unfortunate, but I definitely want others to know my experience so hopefully they can think about where they want to bring their vehicle. Sorry for making this so long, but it is my assumption (And I don't know this for sure, obviously) they probably didn't even look at my vehicle.

Dropped vehicle off Monday morning at 9am (time of appointment) for service (fluid flush), was told the service would be about 3 hours. After no update all day I stop at 6pm and was told they "haven't started on it yet" and if I wanted to leave it over night it may not be done until Tuesday afternoon or Wednesday. Maybe they do great work, maybe they don't...if you have 3-5 business days for 3hours of work you can find out for yourself

One of the worst dealer/service center experiences ever. My mom has a lease from this dealer, and the service department won't even providing tire pricing information till they commit to purchasing the tires. Avoid at all costs, especially their service department.

I can't believe I just got a call from some condescending guy thinking talking over me was the right way to turn this experience around.

BUYER BE WARE!
WARNING: TO ALL G/M CUSTOMERS AND FUTURE
CUSTOMERS WITH "MAGNETIC RIDE
CONTROL" SHOCK ASBORBERS!
Regardless of what the GM Dealership staff says, most Cadillac, Tahoe, and 1500 Denali trucks DONOT HAVE STRUTS. Most have "Magnet Ride Control" systems that are modified shock absorbers.
Ask your dealer for the part number of your Magnet Ride Control shock absorber. The box states "Shock Absorber". The manufacturer of these shock absorbers indicates they last between 37,000 to 50,000+ miles before they start to leak. When they leak you have to replace them.
Dealerships have charged $2,500 to replace the front shocks and $2,000 to replace the rear shocks. After 50,000 your GM warranty doesn't cover the replacement. Some dealerships will. If they do, you're lucky. READ your warranty carefully. Most will say "Struts" are covered, shocks are not. Ninety-five percent of after-market warranties will not cover the replacement of these shocks. By the way, the cost to replace regular front shock absorbers is about $300.
The advantage of these $2,500 shocks is they provide a better ride than the regular shocks. They actually do. Problem is: Are you willing to replace the expensive shocks with your own money. If you are great; enjoy your comfortable ride. You may want to start saving to pay for the replacements now. If not, look for a vehicle that has regular shocks.

Don't waste your time with this place! Called to make an appointment to have a vehicle scanned for a check engine light, told the girl I talked to very specifically what the year and model was repeatedly. Got to the dealer and was told that they couldn't get it up on the lift to scan it?????. All you need to do to scan a vehicle is plug the scan tool into the OBD port under the dash. I called back and talked to a rude service writer guy. AVOID this place.

Preferred Auto would prefer to sell you Debt more so than they would prefer to sell you a vehicle. They wasted much of my valuable time. I do not recommend. They offered $28K on my trade in with them having potential of making $5000-$10000 which I accepted (my lose). They offered me GM Employee pricing which I certainly accepted. However when I mentioned I would be paying cash for the remainder of the balance they quickly treated me as unwanted business and would no longer honor the price.

***BUYER BEWARE***

Although they got me approved for financing with bad credit and a temp job, they sold me a van that stalls without warning and claim there is nothing wrong. I have been in contact with Robert Corbett, Bryan Speck and Tony Franklin.
Tony Franklin has NO customer service skills. Very rude, very condescending. Their "buyers guarantee" does not apply if they sell you a piece of junk and you have bad credit. If I could rate zero stars I would. Bryan Speck tried to tell me the price of the vehicle was based on my credit score! I know my payments are but the price of a vehicle is the price if a vehicle, my credit doesnt change that. He also told me "the GPS unit costs money to control it" so im paying a total of $3500 ($2500 for the vehicle and $1000 interest) for a vehicle that sits in my driveway. Dont waste your time and definitely save your money.

Go here! Especially if you lost your car keys. They will show you how to program it yourself and will not upcharge you for the key like other dealerships do. I saved $100 going here. Thanks, Preferred!

I own a 2019 Tesla Model 3 Standard Range Plus model. My wife and I recently found out our daycare provider is closing within weeks unexpectedly and I immediately decided to downgrade my vehicle to free up money. I inquired about a Chevy Bolt and received an email from a Salesman named "Buck". He informed me the Bolt still had an open recall, but that they could still sell the vehicle to me. I explained my situation and he asked me to send my information to him and he would "get to work" for me. My Tesla has 30k miles on it and is in excellent condition. KBB trade in value is between 41k low end and 43k high end. Buck texts me back and says "We're looking at about 36k best offer for your vehicle". Huh?! All the while, they listed the Bolt at the top end of KBB pricing, while it had a recall on the battery modules. This is the good ole boy disgusting strategy that is turning away more and more folks from trusting dealers. Meanwhile I have since received trade in offers of over 41k from both Carvana and Vroom. I shared the screen shot of other offers I received along with KBB values for my vehicle, and the salesman never texted me back. Absolutely 100% lack of professionalism all the way around. These folks are only looking gouging people on both the sales price and trade in. Avoid these folks like the plague.

Avoid this Service Garage at all costs even if it's under warranty. Goto another Chevy Garage.

We spent over 15,000 at their service garage. To start with they are overpriced, recemented things that are not needed and do poor workmanship. You would think after spending in excess of 15K they would back their work but when it comes to that. You can expect them to blame faulty parts and poor work on you and offer zero discount on fixing what went wrong. Trust me I have lived in Grand Haven my entire life. Avoid this place at all costs. They also are constantly turning over employees and I am not surprised as I also wouldn't' want to work for a company like this one.