Haven Animal Hospital

Don't bother bringing your animal to this place unless you want to be exploited for cash. They prescribed my cat a lifelong medication, which they said was completely safe for her to take for the remainder of her years, then refused to refill it after six months because they hadn't seen her in six whole months (she has no reason to go in and was already scheduled for the end of February) because they "wanted to make sure it was still appropriate."

They know it's still appropriate--they prescribed it as a chronic, ongoing, lifelong medication--but won't honor the prescription unless I pay them for an appointment on the dot, every six months--whether she actually needs to visit or not. I have never in my life been to a vet that refuses its patients medications unless you pay a six-month fee.

They also tried to upcharge my other cat for a $3,000 oral surgery (on a 17-year-old cat) during a regular checkup that his old vet never thought necessary (nor does his new vet). Do not go here unless you like throwing away money on doctors that care more about increasing their charges than their patients. Disgusting.

Friendly, efficient, practical advice and care. I appreciate that they are careful about excess testing and costs. They love our dog.

My pup was due for his annual vet visit and vaccinations while spending several months in Grand Haven, so I made an appointment at Haven Animal Hospital to make sure he was in tip top shape.

Super friendly staff helped me book my appointment and gave me instructions on how to send his current medical records to them, all of which I did ahead of our appointment. When I arrived, during the COVID pandemic, they were asking people to call when they arrived and they would come out, check you in, and take your pet inside for their check-up. This seemed to work really well. I arrived and called, and Caleb came right out and made sure paperwork was all filled out. He took my little guy inside and within 5-10 minutes the vet was calling me with an update.

Everything was super efficient and everyone was super nice. I received a follow-up email and I think I even got a phone call checking to make sure he was doing okay. SUPER HAPPY with the service, care and affordability.

I was a client at Haven Animal Hospital for nearly twenty years. For most of that time, I was thrilled with the care my pets received and the way that I was treated. I've had two animals I unfortunately had to have put to sleep at Animal Haven. The process was always professional, in large measure due to the past owner/veterinarian (recently retired). She was a great gal. Her kindness and respect permeated the office space, from lobby to appointment rooms, the place just felt good.

It doesn't feel that way anymore. I'm leaving and taking my critters with me.

Recently I've found the staff to be rude. As a long time customer you'd expect that I would be treated with respect. You'd assume office personnel would listen to my needs, and do their very best to make sure that I was a satisfied customer. I don't feel satisfied. The professional care is still good; but the face of the place is not. When ownership changed something comfortable about the Hospital went with it.

Cruel and inhumane to my dog. I am not allowed into the vets office due to covid and my dog is only a 6 month old puppy. They claimed they tried to give my dog shots and a blood draw and he tried to nip at the vet. So instead of going out the get me in the car, they slapped a muzzle on him instead of trying to take a break And try other methods to calming him down.

My dog had never bitten anyone. He has three kids at home he plays with everyday and we take him to a campground with tons of people and dogs. He's never hurt anyone; so, it was surprising to hear he would have nip at anyone. I wished they would have Come out to tell me instead of just doing that first. I did contact Gemma, the Hospital manager, whom stated they have to do what they have to do in order to get things done. It appeared to me after the conversation that they just want to make money and that is there top priority, not the mental health and well-being of my puppy. If my dog was scared because I am not there, putting a muzzle on him will further make him worry and hate the vet more because they were so hasty with him.

They told me on my phone their staff safety means the most to them. I guess my dog's well-being is not their priority. So, I am going to another office who will respect my pet and myself.

Outstanding! Highly recommend. Every experience has been top notch. The staff and docs are so caring. Thrilled we have an excellent local vet!!!

These folks are just great. Cost effective, very friendly, accommodating and thorough. I'm in the area for the summers and they've been just great helping my pup get stable.

They are mega caring and take great responsibility in the car of my pets. I greatly appreciate their friendly reminders of my pets vaccine and well care needs. They are very interested in maintaining a high quality of life for my pets. Woo-hoo is absolutely appropriate. Go see them!!

Can't say enough about the staff here. Everyone is super friendly and great with my small herd of dogs. I have also utilized their boarding services and receives text messages daily along with pics to keep me updated on how they were doing. So glad I found them for my babies care while I'm in Michigan

I cannot say enough good about this place! I was on vacation in Grand Haven a few weeks ago when one of my Boston terriers took a turn for the worst. His tumor grew suddenly and he would not eat or jump up on my bed. It was time to let him go. Being out of town and late in the day, I had to call and find a vet to help me. I called Haven Animal hospital and although they were busy, they told me to bring him in and they would help me out. The staff was so nice and told me to take my time saying good bye when we were finished. 2 weeks later I received a sympathy card in the mail and everyone there had written little messages. I'm from out of town and will probably never need their services again, but that didn't matter, they treated me like family.